Magic Link Sign-In Troubleshooting

What to do when the sign-in email does not arrive, the link loops, or Safari says it expired.

Pliris uses email magic links — no password. Most “I can’t sign in” tickets are email delivery, wrong address, or a stale tab — not a deleted account.

Checklist

  1. Use the email you pay with. Access is keyed off that address.
  2. Wait 1–2 minutes; check spam / promotions.
  3. Request a fresh link — do not reuse an old email.
  4. Open the link in the same browser you started from when possible.
  5. If the page loops back to sign-in: hard-refresh, clear site data for fromstudiotostage.com, or try a private window.
  6. Safari sometimes treats the link as expired if mail app link protection previews the URL — try “Open in Browser” or copy the link into Safari/Chrome manually.

Still stuck?

Tell support:

  • The exact email you used
  • Browser and device
  • Whether the email arrived
  • What you see after clicking (loop, expired, blank, error text)