Please note:

• The goal of support is to help solve problems with the from studio to stage platform not to provide general troubleshooting help.

• We only reply to emails during office hours.

• Office hours are 9-5 CT (Central Time) M-F.

• We do not respond to emails outside of those times. We do not provide 24/7, emergency tech support.

• If you are a current From Studio to Stage student with an active subscription, you can expect a reply between 24-48 hours during office hours. 

• If you are a current student, and need help with troubleshooting please post your question in the All access community : https://fromstudiotostage.com/community/channels/all-access-new

• If you are not a current From Studio to Stage student, you can expect a reply within a week. Please be reminded, we don't provide troubleshooting help.

• If you are experiencing crashes with software or hardware, contact support for that company. They have advanced reporting tools and are more aware of bugs/issues with their products.

To contact us, click the support bubble in the bottom right hand corner of the screen.